Privacy Policy

AlphaXGen (“AlphaXGen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you provide when using our website, products, and B2B services.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, submit an enquiry, request a quotation, place an order, or otherwise interact with AlphaXGen.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with AlphaXGen, we may collect the following information.

A. Personal Information

We may collect:

• Full name
• Business name
• Email address
• Mobile or telephone number
• Billing address
• Shipping/delivery address
• Business address
• GSTIN and other tax-related information
• Login and account information
• Information provided through contact or enquiry forms

B. Business Information

Because AlphaXGen operates primarily as a B2B clothing supplier, we may collect business-related information such as:

• Company or business name
• Business type
• GST details
• Purchase requirements
• Product preferences
• Order quantities
• Customization requirements
• Resale or distribution information
• Other information necessary to provide B2B services

C. Order and Transaction Information

When you place an order or request a quotation, we may collect information relating to:

• Products ordered
• Quantities and sizes
• Product specifications
• Customization details
• Shipping information
• Invoice information
• Payment status
• Transaction references
• Order history

Where payment is processed through a third-party payment gateway, AlphaXGen generally does not need to store your complete card, banking, or other sensitive payment credentials.

D. Communication Information

When you contact us, we may collect information contained in your communications, including enquiries, feedback, complaints, requests, and correspondence.

E. Technical Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring website
• Date and time of access
• Approximate location derived from technical information
• Website usage and interaction data

2. How We Use Your Information

We may use collected information for legitimate business purposes, including to:

• Create and manage your account.
• Respond to enquiries and requests.
• Provide quotations.
• Process and fulfill orders.
• Arrange shipping and delivery.
• Process payments through authorized payment providers.
• Generate invoices and maintain business records.
• Communicate about orders, products, services, and support.
• Provide customer service.
• Handle returns, replacements, complaints, and disputes.
• Provide customized or private-label products.
• Improve our website, products, and Services.
• Maintain website security.
• Detect and prevent fraud, misuse, or unauthorized activity.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Send marketing or promotional communications where permitted by law and where appropriate.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent;
• Performance of a contract or steps taken at your request before entering into a contract;
• Compliance with legal or regulatory obligations;
• Legitimate business purposes, where permitted by applicable law; or
• Other lawful grounds available under applicable law.

Where consent is required, you may withdraw it subject to applicable legal and contractual limitations.

4. Cookies and Similar Technologies

AlphaXGen may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Keep the website functioning properly.
• Remember preferences.
• Understand website traffic and usage.
• Improve website performance.
• Provide relevant content or communications.
• Analyze user interactions.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. Analytics and Website Services

We may use third-party analytics, hosting, security, advertising, communication, or website service providers to help operate and improve our website.

These providers may process certain technical or usage information on our behalf, subject to their own terms and privacy policies.

6. How We Share Information

AlphaXGen does not intend to sell your personal information as a standalone commercial product.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors and payment gateways;
• Courier and logistics providers;
• Website hosting and technology providers;
• IT, security, and maintenance service providers;
• Accounting, tax, legal, and professional advisers;
• Customer-support or communication service providers;
• Analytics and marketing service providers, where applicable;
• Government authorities or regulators where legally required; and
• Other parties where you have provided appropriate authorization or where disclosure is otherwise permitted by law.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

7. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, you may be redirected to or interact directly with the payment provider's platform.

AlphaXGen does not intentionally request or store your complete debit card, credit card, internet banking password, UPI PIN, or similar authentication credentials.

You should review the privacy and security practices of the payment provider you use.

8. Shipping and Delivery Information

To fulfill orders, we may share necessary information such as your name, phone number, and delivery address with logistics, courier, transportation, or fulfillment partners.

Only information reasonably necessary to complete the delivery or related service should be shared for this purpose.

9. Business Communications

We may contact you regarding:

• Orders;
• Quotations;
• Payments;
• Invoices;
• Shipping and delivery;
• Product availability;
• Customer support;
• Account-related matters; and
• Other service-related communications.

Where permitted by applicable law, we may also send promotional communications about AlphaXGen products, offers, new collections, or B2B opportunities.

You may opt out of promotional communications by following the unsubscribe instructions in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications.

10. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our Services;
• Maintaining business and transaction records;
• Resolving disputes;
• Preventing fraud;
• Enforcing agreements; and
• Complying with legal, tax, accounting, and regulatory obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

11. Data Security

AlphaXGen takes reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online service, database, or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and devices.

12. Data Breaches

If AlphaXGen becomes aware of a data security incident affecting personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident and provide notifications where required by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media services, logistics providers, or other external services.

AlphaXGen is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Children's Privacy

Our website and B2B Services are intended for businesses and individuals who are legally capable of entering into commercial transactions.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request information about personal data we process about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Request information regarding how your data is used or shared.
• Exercise other rights available under applicable privacy and data-protection laws.

Certain requests may be subject to legal, contractual, security, or record-keeping requirements.

To protect your account and information, we may need to verify your identity before processing certain requests.

16. Accuracy of Information

You are responsible for ensuring that information provided to AlphaXGen is accurate, complete, and up to date.

If your personal or business information changes, please contact us or update your account information where such functionality is available.

17. International Data Transfers

Some of our technology, hosting, payment, analytics, communication, or other service providers may process information from locations outside India.

Where personal information is transferred or processed across jurisdictions, AlphaXGen will take reasonable steps to comply with applicable legal requirements relating to such transfers.

18. Information Relating to Business Contacts

If you provide us with information about another person, such as an employee, purchasing manager, delivery contact, or business representative, you represent that you are authorized to provide that information and that the information may be used for the relevant business purpose.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable laws.

The updated Privacy Policy will be posted on this page with a revised “Effective Date.”

You are encouraged to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact AlphaXGen.

Website: www.alphaxgen.store
Email: info@alphaxgen.store