Refund & Cancellation Policy
This Refund & Cancellation Policy applies to purchases made on www.alphaxgen.store (“Company”, “we”, “us”).
1. Cancellation Policy
- Orders can be cancelled before dispatch by contacting us at info@alphaxgen.store.
- Once an order has been dispatched, it cannot be cancelled.
2. Refund Policy
Refunds may be issued in the following cases:
- Damaged or defective product received.
- Incorrect product delivered.
- Order cancelled before dispatch.
To request a refund, please contact us within 48 hours of delivery with:
- Order ID.
- Proof of the issue, such as images or videos, if applicable.
Custom-Printed & Personalized Products
Custom-printed, personalized, customized, or made-to-order products are strictly non-returnable and non-refundable, as these products are prepared specifically according to the customer’s requirements.
Refunds or replacements for custom-printed products will only be considered if:
- The product is damaged or defective upon delivery; or
- The wrong product/design was delivered due to an error on our part.
Any issue must be reported within 48 hours of delivery, along with clear photos or videos and the Order ID.
3. Refund Processing
- Approved refunds will be processed to the original mode of payment.
- Refunds are typically completed within 5–7 working days after approval.
- The Company is not responsible for delays caused by banks, payment gateways, or other payment providers.
4. Non-Refundable & Non-Returnable Cases
Refunds or returns will not be issued for:
- Change of mind after delivery.
- Custom-printed, personalized, customized, or made-to-order products, except in cases of damage, defect, or an incorrect product caused by us.
- Products damaged due to misuse, negligence, improper handling, or normal wear and tear.
- Minor variations in color, print placement, or appearance that may occur due to differences between screens and actual products.
- Requests raised after the stipulated 48-hour reporting period.
- Any product that has been used, washed, altered, or damaged after delivery.
5. Contact for Refunds
For refund, cancellation, or product-related concerns, please contact: